Best Click to Call services provider in India
Capture Every Potential Lead with Click to Call Widget
Click to call is a feature on a website or mobile application that allows a user to make a phone call by simply clicking on a button or link, instead of manually dialing a phone number. When a user clicks on the button or link, the call is automatically initiated through their device's phone app, and the user is connected to the phone number associated with the button or link.
Click to call is often used by businesses to make it easier for customers to contact them directly, without having to memorize or write down a phone number. It can also be used for customer support or sales purposes, allowing customers to get in touch with a company representative quickly and easily. Click to call is commonly used in online advertising, where a call-to-action button prompts a potential customer to contact a business immediately.
To set up click to call for your business, you can follow these general steps:-
Choose a click-to-call service provider :- There are many click-to-call service providers available, each with their own features, pricing, and requirements. You can research and compare different providers to find the one that best fits your business needs and budget.
Sign up for the service :- Once you have chosen a service provider, you will need to sign up for an account. This usually involves providing your contact information, payment details, and other required information.
Configure the settings :- Depending on your service provider, you may have options to customize the settings of your click-to-call service. For example, you may be able to specify the hours of operation, the agents who receive calls, and the call routing rules.
Test the service :- Before launching the click-to-call service for your customers, it’s important to test it to make sure it’s working properly. You can test the service by clicking on the button or link and verifying that the call is initiated and connected successfully.
It’s important to keep in mind that the specifics of setting up a click-to-call service will vary depending on the provider you choose and the platform you are using. It’s always a good idea to consult with the provider’s documentation or support team to ensure that you are setting up the service correctly.
Instant Callback Solution to Step Up Your Customer Experience
FEATURES
Schedule Callbacks
Do not keep customers waiting in long call queues. Instead, provide your customers with the flexibility to connect at their preferred time directly.
Multidevice Compatibility
Without installing any additional plugin, customers can easily use the callback button on multiple devices.
Call Recording
Keep a tab on every customer conversation with automatic call recording. Use these recordings to provide effective coaching to your agents.
CRM Integration
Get an overview of the customer’s journey by integrating your service with CRM. Utilise this information to make a quick and informed business decision.
Callback API
Embed callback APIs in your agent portal or app. And without manual dialling get quickly connected with the desired customer.
Caller ID Choices
Tweak your outbound caller ID by selecting from the list of available options. Seamlessly toggle between multiple caller IDs when needed.
Spend Less and Deliver More
BENEFITS
Capture Website Visitors
Convert web-based traffic into potential leads by providing a prompt method to inquire about the services.
Reduce Call Waiting Time
Get rid of long call queues and deliver a high-quality customer experience by asking customers to request/schedule a callback at their convenience.
Call Without Dialing
Eliminate the task of remembering and manually dialling numbers. With a single click on the browser, you can place the call on the desired number.
Better Customer Experience
Providing a fast and optimised way of communication largely reduces the customer’s effort to initiate conversation with the business.
Easy Implementation
No complex configuration or deployment required. Simple and easy to integrate calling widget can be instantly added on your website or portal.
Track Conversation
Determine customer behaviour pattern and expectations by listening to call recording and analysing call trends.
Does it also work as a click-to-connect-instantly solution?
Yes, click to call can also work as a click-to-connect-instantly solution, depending on how it is implemented. With click-to-connect, the user clicks on a button or link and is immediately connected to a live agent or representative, without having to wait for an IVR (Interactive Voice Response) system or navigating through a menu system.
This can be particularly useful in situations where the user needs immediate assistance or has an urgent question.
By clicking on the button or link, the user can bypass the IVR system and quickly connect with a live representative who can assist them with their needs. Some click-to-call solutions include additional features such as call routing, call recording, and call tracking, which can help businesses optimize their customer service and sales processes.
For example, call routing can ensure that calls are directed to the appropriate department or agent based on the customer’s needs, while call recording can help businesses monitor and improve their customer service quality.